Delete your Chemibloom account

Your account is the random Player ID the game made for you. It holds no name, email or phone number.

In the game: at once

Open More, then Account, then Delete my account, and tap Delete it. The account and its data go at once.

Deleted the game, or lost the phone? Write to us with the subject "Delete my account":

Give one of these, so we can find the account:

We delete it within 30 days and write back when it is done. We use your email only for this request.

We keep no name or email with an account, so without one of the two we cannot find it.

The account, and the lab's copies in the cloud.
Its Inbox messages, problem reports, event places and scores, Lab Pass progress, offers, lab-moving codes and the codes it used.
The customer record at RevenueCat, the service that handles purchases for us.
The play statistics stored under the account at Google Analytics, for adults who allowed them. Google deletes them within about 2 months, and any copy of them in our own statistics database within about a week.

Firebase, where the account lives, removes it from its backups within 180 days.

The lab on your phone. It is a file on the device: deleting the game deletes it.
Records of purchases, refunds and rewards. The law asks us to keep financial records, so they stay, with your Player ID replaced by a scrambled code that no longer leads to you.
The store's receipts. Apple or Google keep their own record of what you bought, under their privacy policies.
Statistics without your account. Statistics sent without the account, as every teen's are, cannot be found by it. Google Analytics deletes them after 14 months.