Chemibloom terms of service

Last updated: 9 November 2026 · Version 1.0

These terms are an agreement between you and Kend, an independent studio ("we"), about playing Chemibloom on iPhone, iPad and, once it is released, Android. By playing, you agree to these terms and to our privacy policy.

1. Who can play

Chemibloom is made for players aged 13 and over. Younger players may play with a parent's or guardian's permission; the game then collects no play statistics and sells nothing (privacy policy, section 5). If you are under the age of majority where you live, a parent or guardian must agree to these terms for you and is responsible for any purchase.

2. Your account

You start as a guest; nothing else is needed to play. You can move your lab to a new phone with a one-time code (More > Account). Keep that code to yourself: we are not responsible for what someone does with a lab you let them move. You can delete your account at any time in More > Account > Delete my account; your lab and everything bought for it are then gone and cannot be restored.

3. Your licence to play

We give you a personal, non-exclusive, non-transferable, revocable licence to play Chemibloom for your own non-commercial use. You may not copy, sell, rent or modify the game, take it apart to get at its code or assets (except where the law allows it), or use it to build a competing product. All rights in the game, its art, music, story and chemistry content stay with us and our licensors. You may share videos and pictures of your play, as our fan content policy (kend.app/chemibloom/fan-content-policy) explains.

4. Gems, crates and other items

Gems, crates, cards, Research Notes, boosts, items and anything else you earn or buy in the game ("items") are part of your licence, not property:

• they have no cash value, cannot be exchanged for money or anything outside the game, and cannot be sold or transferred to another player or account;
• we may change how they work, for example to balance the game, but we do not take away items you bought without a reason these terms give (section 7) or a refund;
• items in a lab are lost if you delete the account, or if the game ends (section 8).

Crates hold random cards and rewards. The odds of every crate are shown in the game before you open it and at kend.app/chemibloom/odds. Crates are earned through play only: none is sold for money or gems. What money and gems buy instead, such as a Specimen Pack, lists every card it holds before you buy it, and nothing in it is random.

5. Purchases

• You buy through Apple's App Store or Google Play. Their terms, prices, payment and refund rules apply; ask them for a refund. Parents can use Ask to Buy and Google Play's family controls.
• When a purchase is refunded, the game takes back what the purchase gave you, as far as your lab still has it: the gems not yet spent and the crates and items not yet opened or used. It never takes more than the purchase gave and never leaves you below zero. An account with two or more refunds in 90 days may take a place in an event without the place's prize for the next 90 days.
• Prices include the taxes the store shows.
• A purchase is delivered to the lab of the account that made it, once the store confirms it. If something you bought does not arrive, write to us (section 11) and we will deliver it or have it refunded.
• Right of withdrawal (EU, UK and other consumers with such a right). Items are digital content supplied as soon as you buy. When you buy, you ask for them to be supplied at once and acknowledge that you then lose the 14-day right of withdrawal, as the law allows once supply has begun.
• Players under 13 cannot buy anything in the game.

6. Ads

Ads play only when you choose to watch one for a reward. Google shows them. Your choices about ads are in the privacy policy (section 6).

7. Fair play

Do not cheat: no modified game files or saves, scripts, bots, or tools that change the game's clock or numbers, and no use of bugs to gain items or event placements. Do not harass other players or choose a lab or society name that is offensive or impersonates someone; our community guidelines (kend.app/chemibloom/community-guidelines) say more. If you break these rules we may reset or hide event scores, remove items gained unfairly, rename a lab or a society, or suspend or close the account. Event scores that are impossible in the time played are held for a person to review before they count. If you think we got it wrong, write to us (section 11).

8. Events, changes and availability

We run events, seasons and the Lab Pass and may change, pause or end them. We may update the game, which can change how things work. We try to keep the game running but cannot promise it will always be available or free of errors. If we close the game for good, we will tell you in the game at least 30 days before, and stop selling items before that.

9. Ending these terms

You can stop playing and delete your account at any time. We may end your licence if you seriously or repeatedly break these terms. Sections 3 (rights), 4 (items have no cash value), 10 and 12 continue after the end.

10. Liability

Nothing in these terms limits rights you have as a consumer that the law does not allow us to limit, or our liability for death or personal injury caused by negligence, or for fraud. Otherwise, the game is provided as it is, and our total liability to you is limited to the amount you paid in the game in the 12 months before the claim.

11. Contact and complaints

Write to support@kend.app.

12. Governing law

If you are a consumer, you keep the protection of the mandatory laws of the country where you live, and you can bring a claim in its courts.

13. Changes to these terms

We may change these terms; we update the date and version above and tell you in the game when a change matters for you. If you do not agree, you can stop playing and delete your account.